• Orders and Returns

Orders and Returns

Orders

  • Orders paid with credit card and over a certain value may require an ID check for first time customers of Diamonds Camera. This is a very simple process and we only require a screen shot of the transaction from your mobile banking app to verify the purchase. This is to cover both yourself and us against potential fraud and this has proved to be the most effective method for both parties.
  • For in stock items, orders are usually processed and despatched on the day the order is placed. If an order is placed after 2pm, it will generally be processed on the following day.
  • Large camera orders are packed in boxes with bubble wrap. Smaller orders may arrive secured in satchels or packed in boxes. We take the utmost care to wrap and pack your equipment as if it were our own and how we would expect our own packages to arrive.

Returns

  • If there is a problem with your purchase please let us know as soon as you can so we can help resolve the issue as quickly as possible.
  • If there is a fault with the item or the wrong item has been shipped, we will organise for the return and a replacement to be sent at our expense. We will send you an email with a return consignment note with instructions on wat to do with the package.
  • If you change your mind, please contact us to discuss your options. We only sell new items so if the item has been opened and used it may not be possible for us to issue a full refund as we can no longer sell the item as "new" in store or online.
  • Drones cannot be returned due to change of mind once the drone has been turned on and operated as we can then no longer verify it has not been flown and warranty can not be passed on.
  • If you have not opened / used your item, you can return the item at your own expense and we are happy to issue a refund.