Delivery Service & Delivery Time
Delivery Service & Delivery Time
All Diamonds Camera orders are sent to you either by TOLL Priority or Startrack.
Shipping and handling charges are $9.99 for items over $250 this service is free. This is a track and trace service with a signature that is required upon delivery.
Please note free freight over $250 is only eligable for items under 5kgs. For larger items a estimate cost will be supplied to you prior to shipping the goods.
We aim to deliver to all states metropolitan areas within 1-2 working days and all states rural areas within 3-5 working days on all items instock at time of order.
We ONLY send to listed addresses that can be found in the Australian White Pages.
Alternatively if you have a silent number or do not appear in the white pages, a work address will be acceptable. The address must be listed or have a current up to date website so we can confirm details.
We also have other payment options you can use such as B-Pay or EFT. If you use either of these payment methods we will send to any address such as PO boxes if that suits your needs.
Identification Verification & Security Process Prior To Delivery Of Your Order
For all orders over $200, contact will be made via email or phone direct to the customer to obtain security information to help process the final stages of processing and shipping an order.
We reserve the right to confirm payment information and make cross reference with ID information supplied by the customer.
To avoid possible fraud outcomes we reserve the right to obtain further information from our customers. Our customers may be asked to email us a copy of their photo ID, screenshot of transaction receipt or a copy of their latest utility bill. Every effort will be made to process security checks on good business time.
All orders under $200 will be processed and shipped within 24 hours with no security ID check imposed on the customer.
All orders of any amount being paid via EFT and BPAY payments will be processed and shipped within 24 hours with no security ID check imposed on the customer.
Issues With Delivery Or Goods Damaged In Transit
Where there is an issue with delivery or the condition of goods delivered, the Diamonds Camera must be notified of any such issues as soon as the customer receives the parcel.
Items are always delivered within 7-10 business days to even the most remote locations.
We therefore will not be made liable for non-delivery or damaged items if we are notified outside of 14 days from the day of the verbal phone confirmation and despatch.
If you have any questions regarding our delivery please do not hesitate in contacting us.
Free Call: 1800 155 067
Mobile: 08 8224 0057
Pricing, Exchanges, Refunds & Returns
Diamonds Camera aim to always display accurate and correct pricing on our website. If a price is found to be incorrect at the time of order processing, we will immediately notify you of the correct price or offer an immediate refund. We have the right to not ship an item that has been displayed at an incorrect price.
All orders are final, we generally do not exchange, refund or return an item once it has been purchased but will consider it on a case by case basis.
To see if you qualify, please call us on Freecall 1800 155 067 to speak to a Diamonds consultant.
To request a refund it must be declared to a Diamonds Camera consultant within 4 days of delivery, this will be reviewed and if approved a restocking fee will apply.
Restocking Fee: $20 for orders under $1000 or 2% of the return item value for items over $1001.
Any freight and insurance costs to return the item to us are also at your expense. This includes the liability for any lost freight so we suggest using a courier with signature or registered mail.
Exchange & Return Requirements
All exchanged/returned products must be in brand new, mint condition.
Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards.
The manufacturer's labelled packaging must be enclosed within a new shipping carton.
Please note that the warranty card must not be filled out.
Shipping and Handling Fees if applicable, are non-refundable.
All approved refunds will be processed within 7 days.